OK ,so unless you’re here by accident we’ve somehow missed the mark with your service.
PLEASE keep in mind that we ask because as painful as negative feedback can be, we WANT TO KNOW.
We also WANT TO TRY AND MAKE THINGS RIGHT!
Thanks in advance for your time and honest comments. We will contact you shortly to discuss your concern or issue.
We hope to turn this experience around and finish on a STRONG note so that we can hopefully continue our relationship.